Limited Warranty Policy

Last updated: November 14, 2026

This policy describes the limited hardware warranty provided by AIKONIC FUTURE TECHNOLOGY PTE. LTD. (“AIKONIC”, “we”, or “us”). It applies in addition to, and does not replace, your rights under applicable consumer protection laws.

1. Scope & Warranty Period

AI Note and EarNote purchased directly through the official AIKONIC website are covered by a 12-month limited warranty from the date of purchase against defects in materials and workmanship under normal use.

Please retain your order confirmation or other proof of purchase. If the product was a gift or the person using it differs from the purchaser, contact us with the original order information so we can verify eligibility. The original purchase date remains the reference date for the warranty period.

For purchases through another platform or retailer, please contact the original seller about the applicable warranty arrangements. You may also contact us for guidance.

For a problem involving a supplied accessory, such as an EarNote charging case or charging cable, include the accessory details when contacting us. We will confirm the applicable coverage based on your order and the item concerned.

2. What This Warranty Covers

This limited warranty covers verified defects in materials or workmanship that affect the product under normal use during the warranty period.

A battery fault caused by a manufacturing defect is assessed separately from the normal reduction in battery capacity that occurs with age and use. Likewise, a defect present when the product was supplied is assessed separately from cosmetic wear caused by subsequent use.

If you are unsure whether an issue is hardware-related, contact us for troubleshooting. We will explain the applicable service route after reviewing the issue.

3. Exclusions

This limited warranty does not cover:

Damage caused by accidents, misuse, abuse, neglect, or use contrary to the product instructions.
Damage caused by exposure to liquids, extreme temperatures, or corrosive substances outside the product’s stated operating conditions.
Normal wear and tear, including scratches, dents, and gradual battery capacity reduction resulting from normal aging and use.
Damage caused by improper repairs, modifications, or incompatible accessories or components.

Using a third-party accessory or repair service does not, by itself, automatically void the entire warranty. Any exclusion will relate to damage caused by that accessory, component, repair, or modification, subject to applicable law.

Standalone software memberships and digital services are addressed under our Returns & Refunds Policy rather than this hardware warranty. For issues involving the AIKONIC App, web workspace, or device software, contact us for technical support; these issues are not automatically treated as user-caused damage.

These exclusions do not restrict remedies available under applicable consumer protection laws.

4. How to Request Warranty Service

Please contact info@aikonic.me as soon as you notice a problem. Include:

Your order number or other proof of purchase
The product name and serial number (SN), if available
A description of the problem and when it occurs
Relevant photos, videos, or error messages, where available

We may guide you through troubleshooting before asking you to send the product for inspection. If a return is needed, we will provide the service address, packing requirements, and shipping instructions by email.

Please send only the device and accessories specified in those instructions. Use suitable protective packaging. Original retail packaging is not a prerequisite for assistance with a faulty product.

Do not send a product to our office address or the original dispatch address unless our service instructions specifically direct you to do so. Retain your shipping receipt and tracking information.

There is no separate seven-day reporting deadline under this policy. Please report issues promptly so we can assist, without limiting your applicable warranty or statutory rights.

5. Inspection & Resolution

We will review the product and explain whether the reported issue is covered. For a verified covered defect, we will provide an appropriate repair, replacement, or refund solution based on the issue and applicable law. Your statutory rights, including any right to choose a remedy, remain unaffected.

We will explain the proposed solution before proceeding. Where a replacement is proposed, we will identify the replacement model and its condition. If the original model is unavailable, we will discuss the proposed alternative with you before arranging it.

If an issue is not covered, we will explain the reason. Any proposed paid service, inspection charge, or other additional cost will be disclosed for your approval before it is incurred. You will not be automatically enrolled in paid repair services.

Where a refund is provided, the applicable refund amount, tax treatment, payment method, and processing arrangements are described in our Returns & Refunds Policy.

6. Shipping & Service Costs

For a verified defect covered by this warranty, AIKONIC will cover the repair or replacement service and reasonable shipping costs for returning the affected product and sending the repaired or replacement product back to you.

Please contact us to agree on shipping methods and cost arrangements before sending the package. We will explain whether a return label or reimbursement arrangement will be used for your case.

If an issue is found not to be covered, we will explain any proposed service or shipping costs and obtain your approval before proceeding.

7. Service Timing & Updates

We will provide an estimated inspection and service timeframe after reviewing your request and the service arrangements required. Timing may vary according to the issue, parts or replacement availability, and shipping location.

If the expected timeframe changes, we will notify you by email and provide an update. If a repair cannot be completed within a reasonable time, we will discuss an alternative resolution consistent with your applicable rights.

For returns processed for a refund under our Returns & Refunds Policy, the inspection and refund processing periods stated in that policy apply.

8. Coverage After Repair or Replacement

Repair or replacement does not reduce any remaining coverage under the original warranty. We will confirm the applicable warranty end date for the repaired or replacement product in writing as part of the service arrangements.

Any additional coverage communicated for the service, and any rights provided by applicable law, remain unaffected. Please keep your service confirmation and original proof of purchase.

9. Preparing Your Device for Service

Before sending your device, save any recordings or other information you wish to retain. Refer to the video guide for your product and follow our service instructions to remove personal data from the device and complete any necessary account unbinding or device reset.

If you are unsure how to proceed or the fault prevents you from completing these steps, contact info@aikonic.me for guidance.

If the proposed service requires a device reset, account unbinding, or an adjustment to device-linked benefits, we will explain the relevant steps and effects before proceeding. You do not need to delete your entire AIKONIC account to request warranty assistance.

10. Consumer Rights & Policy Interpretation

This limited warranty is provided in addition to your statutory consumer rights. The end of the 12-month warranty period does not automatically end rights or remedies that may remain available under applicable law.

To the extent permitted by applicable law, AIKONIC reserves the right of final interpretation of this policy. This provision does not limit or exclude your statutory consumer rights, or your right to complain to the relevant regulatory authorities or seek judicial remedies. If this policy conflicts with mandatory applicable law, that law will prevail.