Aikonic EarNote - AI Translation and Recording Earbuds

1. Scope of Application
This policy applies only to products purchased through the official AIKONIC website. Products purchased through unauthorized channels are not eligible for returns or refunds under this policy.
2. Hardware Device Return Policy
2.1 30-Day Return Guarantee
Customers may request a return within 30 days from the delivery date for a full refund without providing a reason.
2.2 Return Conditions
Returned products must:
Be in original condition
Be fully functional
Include all original packaging, accessories, and manuals
Returns that do not meet these requirements may be subject to deductions.
2.3 Package Integrity
All accessories provided with the device are considered part of the product bundle and cannot be returned separately.
2.4 Missing or Damaged Items
If returned items are damaged, missing components, or packaging is severely damaged, AIKONIC reserves the right to deduct an appropriate amount from the refund.
2.5 User Data Removal
Customers must erase all personal data before returning a device. AIKONIC will perform a factory reset upon receipt to permanently delete any remaining data.
3. Refund Process
To initiate a return request, contact:

📧 support@aikonic.me

Please provide:
Order number
Product Serial Number (SN)
After approval, return instructions will be provided. Refunds will be issued within 5–10 business days after inspection (actual timing depends on the payment provider).
4. Returnless Resolution
If returning the product is impractical or impossible for approved reasons, customers may keep the device. AIKONIC reserves the right to perform remote management actions including but not limited to:
Disabling services
Resetting activation status
Unbinding account access
Refund or compensation will be determined based on case review.
5. Accessories Policy
AIKONIC currently does not sell accessories separately. All accessories are provided only as part of the product package and are considered integral components of the device.
Accessories cannot be returned, refunded, or exchanged separately. Missing accessories may result in refund deductions.
AIKONIC reserves the right to update this policy if standalone accessories become available in the future.
6. Software & Digital Services
6.1 Refund Eligibility
Refunds are available if:
Request submitted within 30 days
Service not activated or used
Technical failure confirmed by AIKONIC
Refunds are not available if:
Service already activated or consumed
Request submitted after 30 days
Purchased outside official channels
Issues caused by device, network, or misuse
6.2 Processing Time
Approved refunds will be issued to the original payment method within 5–10 business days.
7. Abuse Prevention
AIKONIC reserves the right to refuse returns or refunds in cases of suspected abuse, fraud, or malicious activity.
8. Governing Law
This policy shall be governed and interpreted in accordance with applicable international e-commerce regulations and the laws of the jurisdiction where AIKONIC operates.
9. Final Interpretation
AIKONIC reserves the final right of interpretation of this policy.