Terms of Service

1. About These Terms

These Terms of Service ("Terms") govern your access to and use of the official AIKONIC website and online store, AIKONIC AI Note, EarNote, the AIKONIC App, our web application, our Apple Watch application, and related services (collectively, the "Services"). They also govern purchases you make directly from our official online store, together with the applicable purchase terms and policies described below.

The Services are provided by AIKONIC FUTURE TECHNOLOGY PTE. LTD. ("AIKONIC," "we," "us," or "our"). You can contact us at info@aikonic.me.

Please read these Terms before creating an account, placing an order, or using the Services. When these Terms are presented to you for acceptance, accepting them creates an agreement between you and AIKONIC. If you do not agree, do not proceed with the activity requiring your acceptance. This does not remove rights relating to an existing purchase.

Our Shipping Policy, Returns & Refunds Policy, and Limited Warranty Policy govern their respective subjects and form part of the terms applicable to relevant purchases. If these Terms and a specific policy differ on shipping, returns, refunds, or warranty coverage, the relevant specific policy takes precedence on that subject. Mandatory applicable law takes precedence over any conflicting provision.

Our Privacy Policy explains how we handle personal information. Acceptance of these Terms is not blanket consent to all data processing, advertising tracking, or marketing communications. Where separate consent is required, it must be obtained separately.

2. Eligibility and Accounts

You must have the legal capacity to enter into this agreement. Minors may use the Services with the consent and guidance of a parent or legal guardian, subject to applicable age and parental-consent requirements. Where a minor cannot independently enter into a binding agreement or purchase, the required agreement or purchase must be made or authorized by a parent or legal guardian as permitted by applicable law.

Provide accurate, current information when creating an account or placing an order. Available sign-in methods include email-based registration and supported Google or Apple sign-in.

Take reasonable steps to protect your credentials and prevent unauthorized access. Notify us promptly if you suspect unauthorized use of your account. You are responsible for your own actions and activity you authorize, but these Terms do not make you automatically responsible for every unauthorized act or relieve us of our own security obligations.

If you use the Services on behalf of an organization, you must have authority to act for it and to submit the relevant information for processing.

3. Using the Services

Subject to these Terms, we grant you a limited, non-exclusive permission to access and use the Services and associated software for their intended purposes. This does not transfer ownership of AIKONIC software, branding, or other intellectual property to you.

Features and compatibility depend on the product, operating system, connection method, and membership you use. Cloud-based AI processing and real-time translation require an internet connection. Please follow the instructions for your product and consult the relevant product page, membership information, and video guide.

You must not:

• Use the Services for unlawful activity, fraud, harassment, threats, or conduct that infringes another person's rights.
• Record or submit content without the rights, permissions, or consent required for that activity.
• Access another person's account or data without authorization, bypass security or payment controls, or introduce malicious code.
• Deliberately disrupt the Services or use automated activity to evade usage limits or interfere with other users.
• Copy, distribute, or modify AIKONIC software or materials beyond the permissions granted to you, except where applicable law permits it.

These restrictions do not prohibit lawful recording or analysis of sensitive subject matter merely because the material discusses that subject.

4. Recordings and Information About Others

Before recording a conversation or submitting content containing another person's information, make sure you have the right to record and process it. Inform participants and obtain their consent where required by applicable law. These requirements may vary by location and recording context, including phone or third-party platform calls.

You are responsible for the content you submit and the permissions required for your use of it. We remain responsible for our own obligations, including handling personal information in accordance with our Privacy Policy and applicable law.

5. Your Content and AI Outputs

Ownership and Rights

You retain the rights you hold in recordings, text, images, and other content you submit ("Input"). As between you and AIKONIC, you also retain any rights you may have in transcripts, summaries, translations, and other content generated for you ("Output"). We do not claim ownership of your Input or Output merely because you use the Services.

AI-generated Output may not be unique, and its eligibility for intellectual property protection depends on applicable law. These Terms do not guarantee that every Output is copyright-protected or free of third-party rights.

Permission Needed to Provide the Services

You grant us a non-exclusive permission to receive, store, copy, process, transmit, and display your Input and Output only as needed to provide the Services you request. We may allow service providers acting on our behalf to perform those tasks subject to the restrictions in our Privacy Policy.

This permission lasts only as needed to provide those Services and complete the applicable retention and deletion processes. It does not authorize us to use your content for unrelated advertising or model training.

Neither AIKONIC nor our third-party AI service providers use your recordings, transcripts, or generated content to train models. Further details about AI processing, human access, and retention are provided in our Privacy Policy.

Reviewing AI Results

Transcription, translation, summaries, and other AI-generated results can contain errors, omissions, or misleading interpretations. Review important results against the original material before relying on or sharing them. Output is not a substitute for qualified professional advice where such advice is needed.

This explanation of AI limitations does not exclude our obligations to provide the Services as described or your remedies for a faulty service.

6. Memberships, Included Benefits, and Allowances

We offer device-included benefits, separately purchased memberships, usage add-ons, and the Starter trial. These are different offerings and may have different allowances and conditions.

When you purchase and bind an eligible AIKONIC device to your account, you unlock the benefits included with that device without an additional subscription charge for those included benefits. Optional upgrades and add-ons may require payment.

The applicable product or membership offer describes the included features, allowances, billing period, and other material conditions before purchase. Each feature has its own allowance. Unused monthly plan allowances do not roll over into the next month. Add-ons are subject to the validity and usage conditions disclosed for the particular offer before purchase; they should not be assumed to follow monthly plan rules.

Starter provides a one-month free trial for users trying AIKONIC for the first time. It is not an ongoing plan with recurring free monthly allowances. Any paid continuation must be clearly disclosed and authorized before charges are made. Acceptance of these Terms alone does not authorize an undisclosed conversion from a free trial to a paid subscription.

Changes to available offers do not automatically rewrite the benefits or conditions of a purchase already made. Material changes to an existing service are addressed in Section 11.

7. Prices, Payments, and Automatic Renewal

Purchase Information

The applicable purchase page or checkout displays the price, currency, billing period, and charges before payment. Shipping charges and taxes collected at checkout are shown there. Any additional import-related arrangements are addressed in our Shipping Policy.

Payments are handled by third-party payment providers. We do not store your full payment card number or card security code.

Automatic Renewal

Paid membership subscriptions renew automatically unless you cancel future renewal through the original purchase channel. The subscription offer must disclose the renewal price or pricing basis, billing interval, and cancellation method before you subscribe.

You can cancel future automatic renewals through the channel where you purchased the subscription. After cancellation, your benefits remain available until the end of the current paid subscription period, after which the subscription will not renew.

Cancelling automatic renewal does not automatically refund the current period. Refund eligibility is determined separately under our Returns & Refunds Policy and applicable law.

For a subscription purchased through a third-party platform, use that platform's subscription controls. Contact info@aikonic.me if you need help identifying the original purchase channel. Removing the App from your device is not a substitute for cancelling a subscription.

Price Changes

Prices for future purchases may change. Changes do not retroactively increase the price of an order already placed or a subscription period already paid for.

If the price of an existing subscription will change at renewal, we will provide advance notice of the new price and when it takes effect, giving you an opportunity to cancel before the changed price applies. We will obtain any consent required by applicable law or the purchase platform.

8. Orders, Shipping, Returns, and Warranty

Shipping

Available destinations and delivery options are shown at checkout. We dispatch confirmed orders within 3 business days, subject to the delay-notification arrangements in our Shipping Policy. Transit time is separate from order processing time.

Hardware Returns

Hardware purchased through the official AIKONIC website is eligible for a return request within 30 days of delivery, subject to our Returns & Refunds Policy. Both AI Note and EarNote may be opened and reasonably tried before a return, including wearing EarNote to try it out.

Return conditions, approval instructions, shipping costs, refund amounts, and processing times are set out in that policy. A payment or order status does not, by itself, remove refund eligibility.

Memberships and Digital Services

Separately purchased memberships and usage add-ons that have not been used are eligible for a refund request within 30 days of purchase. Automatic activation without actual use is treated as unused.

Used memberships and partially or fully consumed add-ons are generally not refundable for change-of-mind reasons. Technical faults are assessed separately. If a verified service fault cannot be resolved within a reasonable time, a full or partial refund may be appropriate based on the affected service, duration, and actual usage, as described in our Returns & Refunds Policy.

Hardware Warranty

AI Note and EarNote purchased directly from our official website have a 12-month limited hardware warranty from the purchase date, covering defects in materials or workmanship under normal use. The Limited Warranty Policy explains coverage, exclusions, service procedures, and remedies.

For purchases through another platform or retailer, contact the original seller or purchase platform for the applicable purchase and refund procedures. We can assist with product or technical questions.

Nothing in these Terms or the specific policies limits consumer rights or remedies that cannot lawfully be excluded.

9. Privacy, Storage, and Deletion

Our Privacy Policy explains collection, cloud processing, access controls, international processing, and your privacy choices and rights.

AI Note recordings are initially stored on the device. Transferring them to the App does not automatically upload them to the cloud. Relevant content is uploaded when you initiate AI processing. Real-time translation sends audio to the cloud while the feature is operating, as explained in the Privacy Policy.

While your account remains in normal use and you have not deleted your content, saved content is retained. Membership expiry does not, by itself, cause content deletion; this does not mean all paid processing or export benefits continue after expiry.

When you delete a recording, the cloud original and its associated transcript and summary are deleted immediately. After account deletion, associated account and content data are deleted within 90 days. Transaction and after-sales records are retained separately for the purposes and periods described in the Privacy Policy.

10. Third-Party Services

Some features use or connect to third-party services, including sign-in, payment, video playback, and communication platforms. Your use of a third party's own services may also be subject to its terms and privacy notices.

Third-party availability or changes may affect a connected feature. This does not remove our responsibility for services we promise to provide or for providers processing information on our behalf. Contact us if a third-party change prevents an AIKONIC feature from working as described.

11. Service Availability and Changes

Maintenance, technical faults, network problems, and events beyond our reasonable control may interrupt the Services. We do not promise uninterrupted or error-free operation, but we will take reasonable steps to investigate problems, restore affected services, and communicate significant disruption as appropriate.

We may make changes needed to maintain security, comply with law, correct faults, or develop the Services. If a change materially reduces an existing paid service or we discontinue it, we will provide reasonable advance notice where practicable, explain the effect on your benefits and saved content, and offer an appropriate resolution for affected prepaid services, including a refund where applicable.

Changes will not be used to avoid obligations relating to an existing purchase or to remove statutory remedies. Urgent security or legal action may require changes before advance notice can be given.

12. Suspension, Termination, and Account Closure

You can stop using the Services and request account deletion in the App or through info@aikonic.me. Cancelling renewal and deleting an account are separate actions: manage subscriptions through the original purchase channel when closing your account, particularly subscriptions billed by a third-party platform.

We may restrict particular content or suspend or terminate access where reasonably necessary to address a material breach of these Terms, unlawful activity, or a serious risk to users or the Services. We will consider the nature and severity of the issue and use a proportionate response.

Where feasible and legally permitted, we will explain the reason, provide an opportunity to address a remediable issue, and tell you how to contact us for review. We may act immediately where needed for security or legal reasons.

Suspension or termination does not automatically forfeit all prepaid amounts or remove your statutory rights. We will explain the effect on paid benefits and handle any refund under the applicable circumstances, our Returns & Refunds Policy, and applicable law. If we permanently terminate a subscription we bill directly, we will stop future renewal charges for that subscription.

Account closure and content deletion follow the Privacy Policy. A temporary access restriction is not, by itself, a request to delete all account content.

13. Responsibility and Consumer Rights

We are responsible for meeting our obligations under these Terms, the applicable purchase policies, and mandatory law. We do not guarantee that AI results are always accurate or that technical services will always be available, but these limitations do not cancel our product descriptions, hardware warranty, or obligations to remedy faulty services.

To the extent permitted by applicable law, we are not responsible for loss that was not reasonably foreseeable as a consequence of our breach. This does not exclude loss simply because it involves data, nor does it excuse our failure to meet applicable security or data protection obligations.

Nothing in these Terms excludes or limits liability for fraud, fraudulent misrepresentation, death or personal injury caused by negligence, or any other liability that cannot lawfully be excluded or limited. Nothing limits mandatory consumer guarantees, applicable refund rights, or rights to complain to a regulator or seek legal remedies.

These Terms do not impose a fixed monetary cap on liability. Any liability is determined under applicable law and the provisions above.

14. Governing Law and Resolving Disputes

These Terms are governed by the laws of Singapore, subject to any mandatory laws and consumer protections that apply to you and cannot be displaced by this choice of law.

Please contact info@aikonic.me if you have a complaint or dispute so we can try to resolve it. Contacting us is not a condition that prevents you from using a lawful complaint or dispute-resolution channel or seeking urgent relief.

The courts of Singapore have non-exclusive jurisdiction. This does not prevent you from bringing a claim before another court or tribunal that has jurisdiction under applicable law, including any forum available to you under mandatory consumer protections.

These Terms do not require mandatory arbitration. The parties may agree to arbitration separately where lawful and appropriate.

15. Updates to These Terms

We may update these Terms to reflect changes to the Services or applicable requirements. The latest revision date appears at the top of this page.

We will notify you of material changes by email or through the App, explain when they take effect, and obtain acceptance where required. Changes will not retroactively alter completed purchases or remove rights that have already arisen.

If a proposed change materially affects an existing paid service and you do not agree, contact us before it takes effect so we can explain your options, including cancellation and any applicable refund. We will not rely solely on continued use to obtain consent where a separate agreement or consent is legally required.

16. Interpretation and General Provisions

To the extent permitted by applicable law, AIKONIC reserves the right of final interpretation of these Terms. This does not give us the right to change the agreement retrospectively, override mandatory law, reduce your statutory consumer rights, or prevent independent interpretation by a court, tribunal, or regulator.

If a provision is held invalid or unenforceable, the remaining provisions continue to apply to the extent permitted by law. A delay in enforcing a provision does not, by itself, waive the right to enforce it later.

17. Contact Us

For questions about these Terms, subscriptions, orders, or the Services, contact:

AIKONIC FUTURE TECHNOLOGY PTE. LTD.
Email: info@aikonic.me