Shipping Policy

This Shipping Policy explains shipping arrangements for orders placed through the official AIKONIC website.

1. Shipping Destinations

We ship to selected countries and regions. Select your country or region on our website and enter your full delivery address at checkout to check whether shipping is available, along with the available shipping methods and charges.

If no shipping options are available at checkout, please contact info@aikonic.me for assistance.

2. Order Processing

We dispatch orders within 3 business days of order confirmation. Order processing time does not include transit time. Weekends and public holidays are not counted as business days.

If exceptional circumstances delay dispatch, we will notify you by email and provide an updated estimated dispatch date.

3. Shipping Methods, Transit Times & Costs

Orders over US$1,000 qualify for a free upgrade to Express Shipping. Available shipping methods are shown at checkout.

The times above are estimates and do not include order processing time. Actual delivery times may vary depending on the destination, customs clearance, public holidays, and other factors.

4. Taxes & Duties

Applicable taxes and duties vary depending on the delivery destination and shipping arrangements. Any taxes and duties collected at checkout will be displayed before payment.

If your order involves import duties or other customs clearance charges that are not collected at checkout, we will inform you of the relevant arrangements before dispatch.

5. Tracking & Order Status

Once your order has shipped, we will email you tracking information. Tracking updates may take time to appear. Please check the carrier’s tracking page for the latest status.

Please contact info@aikonic.me with your order number if:

• More than 3 business days have passed since order confirmation and you have received neither a shipping notification nor a dispatch delay notice; or
• You have received a shipping notification but cannot access tracking information.

We will help you check the status of your order.

6. Shipping Address & Changes

Please check the recipient’s name, full delivery address, and contact details when placing your order.

If you need to change your delivery address, email info@aikonic.me as soon as possible with your order number and the corrected address.

We will assist based on the order’s processing and shipping status, but we cannot guarantee that every address change request can be completed. After dispatch, address changes are also subject to the carrier’s procedures.

7. Delivery Issues

If tracking has not updated for an extended period, your package has not arrived within the estimated delivery timeframe, or tracking shows delivery but you have not received the package, please contact info@aikonic.me with your order number and tracking information. We will help investigate with the carrier.

If your items arrive damaged or do not match your order, please contact us as soon as possible. Include your order number, a description of the issue, and relevant photos of the items and packaging. Please keep the items and packaging while we review the issue.

After reviewing the circumstances, we will advise you on the next steps. Any return, exchange, or refund will be handled under the applicable policies. Please contact us for instructions before sending any items back.

8. Contact Us

For questions about shipping, tracking, or order status, email info@aikonic.me with your order number and a description of your question so we can assist you.

AIKONIC FUTURE TECHNOLOGY PTE. LTD.