Returns & Refunds Policy
1. Scope
This policy applies to products and digital services purchased through the official AIKONIC website. Hardware products, software memberships, and digital services are subject to their respective return and refund conditions below.
If you purchased through another platform or retailer, please contact your original seller and follow the return and refund procedures applicable to that purchase.
This policy does not affect your rights under applicable consumer protection laws.
2. 30-Day Returns & Conditions
You may request a return for hardware purchased through the official AIKONIC website within 30 days of delivery.
Both AI Note and EarNote may be returned after opening and reasonable trial use. This includes wearing EarNote to try it out.
For change-of-mind returns, the product must be free from damage caused by misuse and returned with its original packaging, accessories, and manuals. Please contact info@aikonic.me for return instructions before sending the product back.
Faulty, damaged, or incorrect items are handled under Section 3 rather than the product-condition requirements for change-of-mind returns.
3. Faulty, Damaged or Incorrect Items
If your product has a quality issue, arrives damaged in transit, or does not match your order, please contact info@aikonic.me as soon as possible. Include your order number, a description of the issue, and relevant photos or videos.
We will review the issue and provide a repair, replacement, or refund solution as appropriate to the circumstances and applicable policies. If you still have the original packaging, please keep it to assist our review. Assistance with a faulty product does not depend on the product being fully functional or on you retaining its original packaging.
The 30-day change-of-mind return period does not limit applicable warranty coverage or your statutory consumer rights. Please contact us for instructions before returning the product.
4. How to Request a Return
Email info@aikonic.me with:
- Your order number
- The product name
- The product serial number (SN), if available
- For faulty, damaged, or incorrect items, a description of the issue and relevant photos or videos
After reviewing your request, we will email you the return address, packaging requirements, and shipping instructions.
Please dispatch your return within 14 days of receiving the return approval email. This is the deadline for sending the package, not for its arrival. Follow the provided instructions and retain your tracking information.
Do not send items to our office address or the original dispatch address unless that address is specifically stated in your return instructions. These procedures do not limit your statutory consumer rights.
5. Return Shipping Costs
For change-of-mind returns, including returns because you no longer need or are not satisfied with the product, you are responsible for return shipping costs.
For verified product quality issues, transit damage, or incorrect items, AIKONIC will cover reasonable return shipping costs.
Please contact us to confirm the return shipping method and cost arrangements before sending the package. Avoid selecting a high-cost shipping service without prior confirmation.
6. Refund Amount
Eligible returned products will be refunded based on the amount actually paid for those products, taking any discounts into account.
- Change-of-mind returns: Original shipping charges paid with the order are not refundable.
- Orders with free Standard Shipping: We will not deduct the original outbound shipping cost from your refund.
- Verified quality issues, transit damage, or incorrect items: If a refund is provided, we will refund the amount paid for the affected products and the corresponding original shipping charges.
If returned items have damage beyond reasonable trial use or are missing accessories that should have been returned, we may assess a deduction based on the circumstances. We will explain the reason and amount before processing the refund.
We will not make deductions solely because a product was opened or reasonably tried, including wearing EarNote to try it out. We will not deduct amounts for the original quality issue or transit damage that prompted the return.
Tax and duty refunds are addressed in Section 7.
7. Refunds of Taxes & Duties
Sales taxes and similar taxes collected by AIKONIC at checkout will be adjusted and refunded as applicable to the refund amount and relevant rules.
For import duties and customs clearance charges collected at checkout, we will review the order’s shipping and customs clearance status and the applicable rules. We will explain any refundable amount before processing the refund.
Fees paid directly to customs authorities or carriers generally need to be reclaimed from the original recipient of the payment. We can provide relevant order and return documentation to assist your application. Refund eligibility is subject to local requirements and the rules of the authority or carrier that collected the payment.
8. Refund Processing
We will inspect returned products within 5 business days of receiving them and email you the review outcome and refund amount.
Once a refund is approved, we will initiate it to the original payment method within 5–10 business days. The time it takes for the funds to appear in your account depends on your bank or payment provider.
If you have received a refund notification but the funds have not arrived within your payment provider’s estimated processing time, please contact info@aikonic.me with your order number so we can assist.
9. Preparing Your Device for Return
Before returning your device, save any recordings or other information you wish to keep. Refer to the video guide for your product to remove personal data from the device and complete any necessary account unbinding or device reset.
If you are unsure how to proceed or a device fault prevents you from completing these steps, contact info@aikonic.me for guidance.
10. Software Memberships & Digital Services
The following conditions apply to separately purchased software memberships and usage add-ons. The hardware return conditions do not automatically apply to these services.
10.1 Unused Memberships & Add-ons
You may request a refund within 30 days of purchase if your separately purchased membership or usage add-on has not been used.
Automatic activation without actual use is still treated as unused. A technical fault is not required to qualify under this provision.
10.2 Used Memberships & Add-ons
Software memberships that have been used, and add-ons whose allowances have been partially or fully consumed, are generally not refundable for change-of-mind reasons. We do not provide prorated refunds for remaining days or allowances when you simply no longer need a service that has been used normally.
Technical faults and situations where applicable law provides otherwise are handled separately.
10.3 Technical Faults
If a technical fault prevents you from using a purchased membership or digital service normally, contact info@aikonic.me with your order information, a description of the issue, and relevant screenshots or error messages.
We will help investigate and attempt to resolve the issue. If we verify that the problem is caused by the service itself and it cannot be resolved within a reasonable time, we will assess a full or partial refund based on the affected services, the duration of the issue, and actual usage. We will explain the proposed resolution by email.
A refund request relating to a technical fault will not be rejected solely because the service has been activated or previously used.
10.4 Subscription Cancellation
Paid membership subscriptions renew automatically. You can cancel future automatic renewals through the original purchase channel.
After cancellation, your benefits remain available until the end of the current paid subscription period, after which the subscription will not renew.
Cancelling automatic renewal does not automatically refund the current subscription period. Refund requests are considered separately under the conditions above.
10.5 Third-Party Purchases
For memberships or digital services purchased through a third-party platform, please request a refund through that platform. Refund review and processing are subject to the platform’s applicable rules.
If you are unsure which purchase channel you used or need help with order information or a technical issue, contact info@aikonic.me for guidance.
11. Returnless Resolution
In individual cases approved after review, we may offer a refund or another resolution without requiring the product to be returned. We will confirm eligibility and the specific arrangements with you by email. Unless you receive explicit instructions otherwise, please follow the normal return procedure.
If a proposed resolution involves changes to device binding or benefits included with the device, we will explain the specific effects and obtain your confirmation before taking action.
12. Review of Return & Refund Requests
If a return or refund request involves inconsistent order details, duplicate refund requests, or other circumstances requiring verification, we may request relevant information and notify you of the outcome after review.
We may decline a refund where fraud or abuse has been verified and will explain the relevant reasons. This provision does not affect your rights under applicable consumer protection laws.
13. Policy Interpretation & Consumer Rights
To the extent permitted by applicable law, AIKONIC reserves the right of final interpretation of this policy. This provision does not limit or exclude your statutory consumer rights, or your right to lodge a complaint with the relevant regulatory authorities or seek judicial remedies. If any provision of this policy conflicts with mandatory applicable law, that law will prevail.
14. Contact Us
If you have any questions about returns, refunds, or this policy, please email info@aikonic.me with your order number and a description of your question so we can assist you.
AIKONIC FUTURE TECHNOLOGY PTE. LTD.
Please do not send products directly to our office address. Use the return address specified in your return approval email.