Frequently Asked Questions

AIKONIC can turn your recordings into transcripts and summaries, identify key decisions and action items, and generate mind maps, Visual Notes, Slide Decks, and AI podcasts. Available features and usage allowances depend on your membership plan.

Your phone is useful for quickly capturing audio. AIKONIC connects dedicated devices, a mobile app, and a web workspace to support the complete workflow from recording to transcription, summaries, action items, and content generation. This makes it easier to organize, review, and use the information in your recordings.

Choose AI Note if your main priority is recording and organizing meetings, interviews, lectures, or customer conversations.

Choose EarNote if you regularly communicate across languages and want real-time translation during face-to-face conversations or calls.

Both products work with the AIKONIC App, but their recording and translation workflows differ. Explore the product pages and video guides to find the right fit for your needs.

Ask AIKONIC lets you ask questions to find and understand information in your recordings. For example, you can ask, “What were the key points of this meeting?” or “What are the action items?” to review important information more quickly.

When you purchase and bind an AIKONIC device to your account, you unlock the benefits included with that device at no additional subscription cost.

If you need more capacity, you can choose an applicable membership upgrade or add-on. Each feature has its own allowance. Monthly minute allowances refresh each month and do not roll over.

Starter offers a one-month free trial for users trying AIKONIC for the first time. The trial includes:

• 60 minutes of AI transcription
• 30 minutes of live translation
• 10 minutes of AI podcast generation
• 1 Visual Note generation
• 1 Slide Deck generation

These allowances let you try transcription, translation, and content generation during your free trial.

Unused monthly plan allowances do not roll over to the following month. Each feature has its own allowance.

If you run out, you can wait until your next allowance cycle or choose a membership upgrade or an add-on available for that feature.

Starter is a one-month free trial, not an ongoing plan with recurring monthly allowances. Check the membership page in the AIKONIC App for available upgrades and add-ons.

AIKONIC supports transcription in over 100 languages and live translation in over 50 languages. Supported languages vary by feature. Check the language list within the relevant feature in the AIKONIC App for current availability.

AI Note can record offline and store audio on the device. AI transcription, summaries, live translation, and other cloud-based content generation features require an internet connection. To use real-time translation with EarNote, connect it to your phone and use the AIKONIC App.

Yes. Both AI Note and EarNote support cross-platform call recording, including regular phone calls and calls on platforms such as WhatsApp, LINE, WeChat, and Telegram.

Connection methods and recording steps differ between the two products. Please refer to the video guide for your device.

Open the AIKONIC app on your Apple Watch to record audio, then sync the recording to the AIKONIC App on your phone. On your phone, you can review the recording and use transcription, summaries, and content generation features.

AI Note has 64GB of built-in storage and supports up to 40 hours of continuous recording on a full charge, making it useful for recording meetings, interviews, and lectures.

AI Note recordings are initially stored on the device. After transferring them to your phone, you can access them in the AIKONIC App.

Transferring a recording to the app does not automatically upload it to the cloud. When you start an AI processing task, such as transcription or summarization, the relevant recording is uploaded to the cloud and becomes available in the web workspace under the same account.

Cloud content is linked to your account and protected through encryption and access controls. Service providers subject to confidentiality obligations may carry out necessary data processing to deliver the service. Please see our Privacy Policy for details.

Yes. Available export formats vary by content type:

• Recordings and AI podcasts: MP3
• Transcripts and summaries: TXT, DOCX, and PDF
• Slide Deck presentations: PDF and PPTX

Export options and watermark settings depend on the feature and your membership benefits. You can also delete records in the AIKONIC App.

Select your country or region on the website and enter your delivery address at checkout to view available shipping options and charges.

We dispatch orders within 3 business days of order confirmation. Once your order has shipped, we will email you tracking information. Delivery times vary by destination, shipping method, and customs clearance.

Hardware purchased through the official AIKONIC website is eligible for a return request within 30 days of delivery, subject to the return conditions, including product condition and complete packaging and accessories.

Hardware comes with a 12-month limited warranty from the date of purchase, covering defects in materials and workmanship under normal use. Accidental damage, misuse, and normal wear and tear are excluded.

For assistance, email info@aikonic.me with your order information and a description of the issue. Please contact us for instructions before returning a product. Software memberships and digital services are subject to separate refund terms.

Please see our Return Policy and Warranty Policy for full details.