Effective Date: [2025-9-21]
Thank you for shopping with AIKONIC FUTURE TECHNOLOGY PTE. LTD. (“AIKONIC”, “we”, “our”). This Shipping Policy describes our order processing, shipping options, and delivery expectations.
1. Order Processing
We aim to process and ship your order within 7 business days after payment is confirmed.
Orders placed on weekends or public holidays will be processed on the next business day.
During high volume periods (holidays, launches, promotions) or in case of severe weather, processing or delivery may be delayed. We will notify you via email if this occurs.
2. Shipping Options & Delivery Time
- Standard Shipping (Free): 7–14 business days. Tracking provided after dispatch.
- Express Shipping (Paid): 3–5 business days. Flat fee shown at checkout. Free upgrade for orders over US$1,000.
3. Tracking & Order Status
After dispatch, you will receive carrier and tracking details via email.
You can log into your account to check order status.
If you do not receive tracking information within 3 business days after order processing, please contact us at info@aikonic.me.
4. Shipping Restrictions & Responsibilities
Address Accuracy: Please ensure the shipping address provided is complete and accurate. AIKONIC is not responsible for delays or lost packages caused by incorrect or incomplete addresses.
P.O. Boxes: Some carriers do not deliver to P.O. Boxes or APO/FPO/DPO addresses. If this applies, we will contact you to arrange an alternative delivery address.
Customs, Duties & Import Taxes: International orders may be subject to customs duties, import taxes, or additional fees imposed by the destination country. These costs are not included in product prices or shipping fees and are the responsibility of the customer.
5. Lost, Damaged, or Delayed Shipments
If your package arrives damaged, incorrect, or defective (DOA), please contact us within 7 days of delivery for a replacement or refund.
If tracking shows your package is lost or significantly delayed, contact us at info@aikonic.me, and we will assist in resolving the issue with the carrier.
6. Contact & Support
For shipping-related inquiries, please contact us at info@aikonic.me.
We aim to respond to all inquiries within 1 business day.
Checkout Page Summary
Orders ship within 7 business days. Free Standard Shipping (7–14 days) or Paid Express Shipping (3–5 days).